Privacy Policy

What we collect

• Account details: your email address, an optional display name, and your password (stored only as a secure hash by our sign-in provider).
• Your content: the videos, audio and images you upload; the transcripts, footage analysis (silences, shot changes and where faces appear in the frame, used to keep speakers in frame) and edits we derive from them; your messages to the AI assistant; and the exports you create.
• Usage and billing records: what you used (for example export minutes and AI requests) to apply plan limits, and your plan and subscription status. Card details go directly to Stripe; we never see or store them.
• Technical data: standard server logs (such as IP address and request times) kept by our hosting providers for security and troubleshooting.

Cutiva uses only the cookies needed to keep you signed in. We don't use advertising or analytics cookies, and we don't track you across other sites.

How we use it

• to provide Cutiva: store and process your content, transcribe speech, analyse footage, run the AI assistant and render exports;
• to manage your account, plan and payments, and to apply usage limits;
• to send account emails, such as confirmations and password resets;
• to keep the service secure, prevent abuse and fix problems;
• to meet legal obligations, such as tax records.

Face detection only finds where faces are in the frame so a video can be cropped around the speaker. It doesn't identify who anyone is.

Who we share it with

We share information only with the service providers that run Cutiva for us, only for the purposes above, and under their data processing terms:

OpenAI receives your speech audio for transcription and, when you use the assistant or post copy, a text description of your project (including transcript text and file names). Under OpenAI's API terms, this data isn't used to train their models. We may also disclose information if the law requires it, or as part of a sale or merger of the business, in which case this policy continues to apply.

Where it's stored

Sheyi Software Solutions is based in Canada. Our providers store and process data mainly in the United States, so your information may be subject to the laws of the countries where it's held. We choose providers that protect it with appropriate safeguards.

How long we keep it

• Your content and projects: until you delete them or your account. Deleting a project removes its files from storage.
• Unfinished uploads: removed automatically after 24 hours.
• Deleting your account removes your account, content, transcripts and usage records straight away.
• Stripe keeps payment and tax records for as long as the law requires, and our providers' backups may keep copies for a short time before they expire.

Your choices and rights

You can view and edit your profile in Settings, download your exports, delete projects, and delete your whole account in Settings at any time. Depending on where you live (including under Canadian privacy law and, for people in the EU and UK, the GDPR), you may also have the right to ask for a copy of your information, to correct it, to restrict or object to how we use it, or to withdraw consent. To make a request, email shade_apps@outlook.com; we'll reply within 30 days. You can also complain to your local privacy regulator; in Canada, that's the Office of the Privacy Commissioner of Canada.

Children

Cutiva isn't for anyone under 16, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.

Security

Your files are stored privately and reached only through short-lived links, all connections use encryption, and access to your data inside Cutiva is limited to your account. No system is perfectly secure; if a breach affects your information, we'll tell you and the authorities as the law requires.

Changes and contact

We'll post any changes here and, if they're significant, tell you by email or in the app. Questions or requests: shade_apps@outlook.com.