Refund Policy

Cancel any time

Cancel from Settings → Plan & usage → Manage billing. Your plan stays active until the end of the period you've paid for, then your account moves to the free plan. You won't be charged again, and your projects stay in your account.

Refunds

• New subscriptions: if you're not satisfied, ask within 14 days of your first payment for a plan and we'll refund it in full.
• Annual renewals: ask within 14 days of an annual renewal for a full refund of that renewal.
• Monthly renewals and partial periods aren't refunded; cancelling stops the next charge.
• If Cutiva has a problem on our side that stops you using what you paid for, contact us and we'll make it right with a refund or credit.

A refunded subscription ends straight away and your account moves to the free plan. Repeated refund requests or abuse of this policy may be declined.

How refunds are paid

Payments are processed by Stripe as merchant of record, so refunds go back to your original payment method through Stripe, usually within 5–10 business days depending on your bank. Stripe may also issue refunds or credits under its own buyer-protection policies.

Your rights

This policy doesn't limit any rights you have under consumer protection law where you live. See also our Terms of Service.

Ask for a refund

Email shade_apps@outlook.com from your account email with the date of the charge. We reply within 2 business days.